A recent service pack of Microsoft Word has an issue in it where Word AddIns (including AutoTag) are not always receiving a notification from Word that is essential to using Content Controls.
To resolve the issue, follow the steps in this section.
If you are using Content Controls for tags, please change your setting to Fields+ (image 1). After you change the setting, run clean template to convert all existing tags to fields (image 2).
To access AutoTag Options, navigate to the Options section of the AutoTag Manager tab in the MS Ribbon.
To access AutoTag Options, navigate to the Tools section of the AutoTag Manager tab in the MS Ribbon.
We apologize for this problem. When Microsoft gets this fixed we will notify you. In the meantime we are disabling choosing the content control mode in AutoTag. If you have any questions, please enter a help ticket, email, or call us at 303-499-2544.